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Our
Laguiole Product Guarantee
We
have such a high level of confidence in the quality of our Laguiole
products that we can offer you the following guarantee
without hesitation:
If you bought a
Laguiole wine opener or knife from us and *something happens to it
we will arrange to have it replace or fixed for free. All we ask is that you cover the reasonable
shipping and handling cost associated with the replacement.
All other product on our web site carries our 30 days money back guarantee. (*view
policies)
Do some people try to return
Laguiole items purchased from our competitors or "seconds" from
auctions? Yes, a few times a year someone tries this. They
misunderstand our guarantee, they did not purchase their
Laguiole from us, they are not our customers. If you own a
Laguiole purchased somewhere else and something
happens to it please contact us, we may be able to help you
replace it.
Our customers are not the "
run-of-the-mill " they are people who appreciate
fine things and luxurious goods. We have the greatest,
most trustworthy customers one could ever wish for.
Therefore we can afford this guarantee.
Fred Camboulives
*
You cannot open
wine with it. We do not replace "almost" broken or used
for new. |
Do not let this happen to you by
purchasing your genuine Chateau Laguiole corkscrew from
someone that do not care about you. We are here for you
today and we will be here for you when you need us.
Unedited e-mail
from one of our competition's past customer:
Hello-
My name is Scott, and I have purchased a Chateau Laguiole opener from
you (with engraving) recently. I love the opener very
much, but that is not the purpose of this letter.
For our anniversary, my wife gave me a Chateau Laguiole opener... I've
had it for a month and recently the bee popped right off
of the top while I was opening a bottle. Unfortunately,
she did NOT buy the opener from you, and the seller is not
assisting me with replacement because I have had it for
more than 30 days. (38 to be exact!)
Can you tell me where to send my opener for repair and
describe the process? It is certainly not your
responsibility, but I hope you can help. I will, of
course, be a loyal customer for life and instruct everyone
I know in the industry where (and ONLY where) to purchase
Chateau Laguiole in the future.
Kindest Regards,
Scott S, Tennessee
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