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FREE
Shipping + FREE
Care Kit ~~ SAME
DAY Shipping & Engraving |
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FREE Lifetime
Replacement
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Do not let this happen to you by
purchasing your genuine Chateau Laguiole corkscrew from
someone that do not care about you. We are here for you
today and we will be here for you when you need us.
Unedited e-mail
from one of our competition's past customer:
Hello-
My name is Scott, and I have purchased a Chateau Laguiole opener from
you (with engraving) recently. I love the opener very
much, but that is not the purpose of this letter.
For our anniversary, my wife gave me a Chateau Laguiole opener... I've
had it for a month and recently the bee popped right off
of the top while I was opening a bottle. Unfortunately,
she did NOT buy the opener from you, and the seller is not
assisting me with replacement because I have had it for
more than 30 days. (38 to be exact!)
Can you tell me where to send my opener for repair and
describe the process? It is certainly not your
responsibility, but I hope you can help. I will, of
course, be a loyal customer for life and instruct everyone
I know in the industry where (and ONLY where) to purchase
Chateau Laguiole in the future.
Kindest Regards,
Scott S, Tennessee
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Our Laguiole Product Guarantee;
We
have such a high level of confidence in the quality of our
Laguiole product that we can offer you the following guarantee
without hesitation:
We guarantee total satisfaction. You, the customer, decide
what satisfaction is. You decide how long you are entitled
to be satisfied.
If you buy an Château Laguiole wine
opener or Laguiole Knife
and something happens to it under normal conditions and you want to exchange it,
do so. You
are in charge of our guarantee. All we ask is that you
cover the cost of shipping your new opener back to you.
This guarantee does not apply
to our selection of custom pieces as they are
unique and cannot be replaced. All, non Laguiole product
carry our 30 days money back guarantee.
Do some people try to return
Laguiole product from our competitors or "seconds " from
auctions? Yes, a few times a year someone tries this. They
misunderstand our guarantee, they did not purchase their
Laguiole from us, they are not our customers.
Our customers are not the "
run-of-the-mill " they are people who appreciate
fine things and luxurious goods. We have the greatest,
most trustworthy customers one could ever wish for.
Therefore we can afford this guarantee.
Fred Camboulives
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