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Our exclusive Laguiole Knives and Corkscrews Guarantee
We have such a high level of confidence in the quality of our Laguiole products that we can offer you the following guarantee without hesitation:
If you bought a Laguiole corkscrew or knives from us and something happens to it*we will have it replaced or repaired for you. All we ask is that you cover the reasonable shipping and handling cost associated with the transaction. All other product found on our web site carry our 30 days money back guarantee(*view policies).
Most Chateau Laguiole corkscrews will be replaced with a brand new model.
Mammoth ivory, Galuchat / stingray leather and other high end luxury pieces may be repaired or replaced with a brand new model. .
Forge de Laguiole, Laguiole en Aubrac and Laguiole de L'Artisan products may be repaired or replaced with a brand new model.
Do some people try to return Laguiole products from our competitors or "seconds" from auctions? Yes, a few times a year someone tries this. They misunderstand our guarantee, they did not purchase their Laguiole products from us, they are not our customers. Our customers are not the " run-of-the-mill " they are people who appreciate fine things and luxurious goods. We have the greatest, most trustworthy customers one could ever wish for. Therefore we can afford this guarantee.
If you own a Chateau Laguiole or any other Laguiole products purchased somewhere else and something happens to it please contact us, we may be able to help you replace it.
Fred Camboulives
* You can no longer use the item the way it was intended. We do not replace "almost" broken or used for new.Do not let this happen to you by purchasing your Laguiole from someone that do not care about you. We are here for you today and we will be here for you when you need us. Unedited e-mail from one of our competition's past customer: Hello-
My name is Scott, and I have purchased a Chateau Laguiole opener from you (with engraving) recently. I love the opener very much, but that is not the purpose of this letter.
For our anniversary, my wife gave me a Chateau Laguiole opener... I've had it for a month and recently the bee popped right off of the top while I was opening a bottle. Unfortunately, she did NOT buy the opener from you, and the seller is not assisting me with replacement because I have had it for more than 30 days. (38 to be exact!)
Can you tell me where to send my opener for repair and describe the process? It is certainly not your responsibility, but I hope you can help. I will, of course, be a loyal customer for life and instruct everyone I know in the industry where (and ONLY where) to purchase Chateau Laguiole in the future.
Kindest Regards, Scott S, Tennessee
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